Return and Refund Policy
If you’re not 100% happy with what you’ve bought from us, you can return your order within 30 days, provided the item is unworn, unwashed, unused and undamaged. Tags should still be attached and the item needs to be in the same condition as when it was received.
If you’d like to return a product, you’ll need to contact us first. We’ll give you instructions of where to send it and any other information you’ll need. Once we’ve received it, we’ll process your refund within 6 days of your item being inspected by our returns department. We’ll send you an email once your refund is processed.
We refund to the payment method used in the original transaction.
Please contact us within 30 days. You’ll need to let us know the order number and product name. You’ll also need to include photos or video of the defect.
We’ll check the returned item and may also contact the manufacturer. If we find it to be faulty, you’ll receive a full refund including any delivery charges, or you can request a replacement. If you’ve included more than the faulty item in the same order however, the delivery charge won’t be refunded.
Returning an incorrect product
While we try to be as careful as possible, mistakes do occasionally happen. If you’ve received the wrong item, please contact us within 7 days. We’ll arrange for it to be returned and you can choose to be refunded or have the correct product sent to you.
Damage caused during delivery
If your product is delivered damaged, save the original packaging and photograph any damage that may have been caused during shipping. Please contact us within 7 days.
To speed up the returns process, please have your order number and the name of the items damaged when you contact us. We’ll also need photos of the damaged item.
We only cover return postage costs if your order was incorrect, damaged or fault. You must pay postage for all other return types.